Refund policy
Yes! We offer a 60-Day Money-Back Guarantee. You may return your products within 60 days of purchase, even if the bottles are empty, for a refund of the purchase price. Please note that original shipping charges are non-refundable.
Returning your products is easy and there is nothing to set up!
- We recommend using the same package your order arrived in, if available
- Customers are responsible for return shipping costs
- Place the new shipping label over the upper portion of the original label
- Please make sure the barcode at the bottom of the original label is not covered, as this helps us process your return quickly
- If using different packaging, include your full name, shipping address with zip code, phone number and email address inside the package
Send your return to:
Smileactives Returns
6390 Commerce Court
Groveport, OH 43125
For your peace of mind, we recommend using a traceable shipping method (such as UPS or USPS) and keeping your receipt.
Once we receive your return at our distribution center, please allow 7-10 business days for the refund to appear in your account, depending on your bank or card issuer.
Refunds are issued to the original method of payment, minus shipping and handling
If an installment payment is scheduled while your return is in transit, it may still process but will be included in your final refund amount
Our Customer Care team is unable to provide refund updates until the 10-business day timeframe has passed, as posting times are controlled by financial institutions